The worldwide market for cloud computing is rapidly growing across all segments—36% CAGR through 2016, reaching a market size of $19.5B by 2016, according to the InfoPro Wave 5 Cloud Computing Study from 451 Research. The result has been a substantial increase in the operational complexity of IT infrastructure management.
Legacy IT service management (ITSM) tools and suites from vendors like IBM, HP, BMC, CA and Microsoft, designed for on-premise data centers, are no longer effective for managing cloud centric applications and infrastructure. Therefore, companies are adopting multiple open source and point solutions designed to manage specific aspects of their cloud infrastructure.
The narrow focus these new products and services deliver enables companies to assemble best of breed “ITSM-like” solutions, but their lack of integration has resulted in fragmentation of critical operational and business data across their environment.
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